Animals on buses

Service dogs

Disability assist dogs can travel for free on Orbus at any time of the day, when accompanied by their disabled handler or someone involved with their training. This is specified under the Dog Control Act 1996. Domestic pets, however, have travel restrictions. More on that below.

Customers are expected to give up priority seats if asked. Assistance dogs must sit on the floor beside you or under your seat, not on a seat or on your lap. Assistance dogs are not required to be in pet carriers like domestic pets.


Domestic pets 

Domestic pets, such as dogs, are allowed to travel free on Orbus, however they can only travel during off-peak times. Domestic pets must be fully enclosed in a suitable pet carrier - not just a bag or backpack. The carrier must be on the passengers’ lap to avoid being a tripping hazard. 

Off-peak times are on weekday services between 9am and 3pm, after 6:30pm, and all day on weekends. 

When you are travelling with your pet and see a disability assist dog (guide dog) entering the bus, please move with your pet away from the disability assist dog team so they can get settled without added distraction.


Other things to be aware of

Domestic pets and their owners, like everyone else, must give up priority seating to those who need it, including those with a disability, the elderly, caregivers with prams or small children, and pregnant mothers.

Your pet is your responsibility, including getting on and off the bus.

If the vehicle is crowded, a driver may ask you to wait for the next service.

If your pet disrupts other customers, you may be asked to get off at the next stop.

Please keep dogs on a lead at bus stops prior to getting in to the carrier and boarding.

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